Support

Email us with your organisation’s name and what you were trying to do. We reply on Australian business days.

The handbook explains each part of XPortal step by step.

If you are a student or a trainer, contact your training organisation first. It manages your account and your record.

The plugin lets admissions staff lodge a student application from ChatGPT.

• Who can use it: staff of an organisation that uses XPortal, with a role that can create applications. Student and trainer accounts cannot connect.
• To connect: add XPortal in ChatGPT, sign in to XPortal when asked, and approve the connection. You sign in with your authenticator as usual.
• What it does: lists your programs, campuses and payment plans, previews enrolment dates, saves an application as a draft, shows a review, and submits after you confirm.
• What it does not do: look up students or finances, upload documents, verify a USI, generate offer letters or delete anything. Do those in XPortal.
• To disconnect: open ChatGPT’s settings, find XPortal among your connected plugins and disconnect it. To have the connection revoked in XPortal as well, email us.
• If ChatGPT cannot reach XPortal or asks you to reconnect, connect again. Your saved drafts stay in XPortal.

Email us with “Security” in the subject line. Please do not include personal information about students in the email.